Shipping & Returning Policy

Shipping Policy

  • We do FREE SHIPPING in the U.S.
  • We also ship out of country, but you must pay for shipping costs depending where you live it can cost a lot more than the usual amount.
  • Each custom order I do can take up to a week to arrive at your doo. International shipping can take up to a month to arrive. Please be patient I'm one person :)

Return/Refund Policy

  • There is a no return/refund policy, so if you damage the rug on your own I cannot help that.
  • If there is something wrong with the rug once arrived, please email me at for support.
  • Once the rug is made and shipped there is a no refund policy at hand. So if you want a different design I cannot make it and will send the specific rug that has been made already.

Other Questions



I hope this page was helpful! :)