Shipping & Returning Policy


Shipping Policy

  • Shipping must be paid by the customer in the U.S, Varies from $10 to $20 depending on size
  • We also ship out of country, but you must pay for shipping costs depending where you live it can cost around $80 to $100 plus whatever tax your country has for out of country packages.
  • Each custom order I do can take up to a week to arrive at your door. International shipping can take up to a month to arrive. Please be patient I'm one person :)

Return/Refund Policy

  • There is a no return/refund policy, so if you damage the rug on your own I cannot help that.
  • If there is something wrong with the rug once arrived, please email me at carpetnerdco@gmail.com for support.
  • Once the rug is made and shipped there is a no refund policy at hand. So if you want a different design I cannot make it and will send the specific rug that has been made already.

Other Questions

Email: Carpetnerdco@gmail.com

 

I hope this page was helpful! :)